Need help with a DogTrain app? Start with the answers below. If you can’t find what you need, our team is happy to help.
Frequently asked questions
How do I contact DogTrain?
Email android@dogtrain.store or call +92 339 1203996. Email is the best way to reach us for support, privacy and partnership questions.
How do I report a bug or suggest a feature?
Email android@dogtrain.store with:
- The app name and version (find it in Settings > Apps on your phone)
- Your phone model and Android version
- What you did, what you expected and what happened instead
- Screenshots or a screen recording, if you can
How do I get a refund?
All purchases are processed by Google Play, so refunds follow Google Play’s refund policies. You can request a refund through Google Play, or email android@dogtrain.store with your Google Play order number and we’ll help.
How do I cancel a subscription?
Open your Google Play subscriptions, choose the subscription and tap Cancel subscription. Uninstalling the app does not cancel a subscription. Google’s step-by-step guide has more detail.
How do I delete my data?
Follow the steps on our Account & Data Deletion page. You don’t need to have the app installed.
Which phones are supported?
Each app’s Google Play listing shows the Android versions it supports. If an app won’t install or run on your phone, let us know your phone model and Android version.
Can your apps replace a professional trainer or vet?
No. Our training and care content is general guidance. For health, behaviour or safety concerns, speak to a vet or a qualified trainer. Read our full Training & Pet Care Disclaimer.
Still need help?
Email us with the app name, your Android version and a short description of the problem.